Communication and Helping Skills for Humanitarian Workers
This training manual focuses on the skills required by humanitarian workers in order to communicate effectively in the challenging situations in which we work. Its aims are twofold: to improve the quality of our working relationships, and to enhance our effectiveness as helpers. It concentrates on skills of particular significance to humanitarian workers
operating in situations of conflict or post-conflict. It is written in an interactive style, with participative exercises, and can be used both by a training group or by individuals applying the processes to their specific work environments.